xabaji's Privacy Policy

xabaji is a trusted online casino and entertainment platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

This privacy policy will inform you about what types of personal information we collect when you use the xabaji website and related services, how that information is used, and what steps we take to protect your data.

By using any xabaji service, you are consenting to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This policy should be read alongside xabaji's Terms and Conditions, which set out the overall terms of use for our services.

xabaji collects your personal information in various situations. Below is a detailed description of the information collected:

2.1 Information Collected at Registration

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Residential address

2.2 Information Collected During Use of Services

• Transaction history — deposit, withdrawal, and betting records
• Gameplay data and preferences
• Login times and session data
• IP address and device information
• Browser type and operating system

2.3 Payment Information

When processing deposits and withdrawals, we collect the necessary information related to your payment account. This may include your bKash, Nagad, Rocket, or Upay account number or bank account details. Full payment card numbers are not stored on xabaji's servers.

2.4 Voluntary Information

Information you voluntarily provide when contacting us or seeking support — such as live chat messages or details mentioned in emails — may also be stored by us.

xabaji uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:

3.1 Providing and Managing Services

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Verifying transactions and ensuring account security
• Providing customer support

3.2 Meeting Legal Obligations

• Completing the identity verification (KYC) process
• Complying with applicable laws and regulations
• Complying with anti-money laundering (AML) rules
• Preventing and detecting fraud

3.3 Improving Services

• Improving the user experience
• Displaying relevant promotions and offers
• Resolving technical issues on the platform
• Informing users about new features and games

We do not use your information for any purpose beyond those listed above. If you do not wish to receive marketing communications, you may opt out at any time.

xabaji follows industry-standard security practices to protect your personal information. Our security framework is as follows:

4.1 Encryption and Technical Protection

All data transmissions are secured using SSL/TLS encryption technology. Your sensitive information — particularly passwords and financial details — is kept protected using advanced encryption algorithms.

4.2 Server Security

Our servers are housed in secure data centers and are subject to regular security audits. We keep our infrastructure secure through firewalls, intrusion detection systems, and regular vulnerability assessments.

4.3 Access Controls

Only staff members who need access to your information for their work are granted it. All staff operate under strict confidentiality agreements and receive regular training on data protection.

4.4 Data Retention Policy

Your personal information will be retained for as long as necessary to meet legal requirements and regulatory obligations. Even after an account is closed, some information may be retained for a specified period for legal reasons.

xabaji does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals, we share necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

5.2 Technology Partners

We work with certain third-party technology providers to operate our gaming platform. These providers operate under strict confidentiality agreements and may not use your information for their own purposes.

5.3 Legal Requirements

Information may be disclosed under court orders, government directives, or applicable law. Information may also be shared when cooperation with investigative agencies is required to prevent fraud or money laundering.

5.4 Business Changes

In the event of a change in xabaji's business ownership, merger, or acquisition, user information may be transferred. In such cases, we will notify you appropriately in advance.

The xabaji website uses cookies and similar technologies that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse and improve how the site is used.

6.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling cookies may cause some xabaji features to not work correctly.

We do not use any third-party advertising cookies or cross-site tracking. Our tracking is limited solely to improving xabaji's services.

As a xabaji user, you have the following rights over your personal information:

7.1 Right to Access Information

You have the right to receive a copy of the information we hold about you. Upon request, we will provide this information within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. This change can be made through your account settings or via our support team.

7.3 Right to Delete Information

In certain circumstances, you have the right to request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information entirely.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You can opt out by going to your account settings or by contacting our support team.

7.5 Exercising Your Rights

To exercise any of the above rights, please contact us via our 24/7 live chat support or by email. We will process your request promptly.

xabaji follows a KYC (Know Your Customer) process to ensure a safe and responsible gaming environment.

8.1 Why KYC Is Required

The KYC process is essential for preventing fraud, stopping money laundering, and keeping minors away from gambling. It ensures the security of your account and deposited funds.

8.2 Required Documents

• National ID card (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of payment account ownership

8.3 Protection of Information

All documents and information provided for KYC verification are stored with the highest level of security. This information is used only to complete the verification process and to meet legal obligations.

xabaji strictly refrains from providing services to anyone under the age of 21. This platform is for users aged 21 and above only.

Age verification is mandatory at registration. If we confirm that a user is under 21, that account will be closed immediately and any deposited funds will be returned.

xabaji does not intentionally collect any personal information from minors. If any such information has been collected, it will be deleted as soon as we become aware of it.

To learn more about responsible gaming, please read our Responsible Gaming page.

xabaji reserves the right to update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• By updating the date on this page
• By sending a notice via email for significant changes
• By displaying a notification after login

If you continue using xabaji after an update, that will be considered your acceptance of the new policy. We therefore recommend checking this page regularly.

If you have any objection to the updated policy, please contact our support team or request that your account be closed.

Please contact us for any privacy-related questions, concerns, or requests. Our Bengali-speaking support team is available seven days a week, twenty-four hours a day.

For formal privacy-related requests, please contact us in writing by email and write "Privacy Request" in the subject line. We will aim to respond within seven business days.